State Farm® Insurance Agent Justin Hahn

"Terrible customer service - as is noted by other reviews below (wish I would have read them first). The office manager Jessica is rude and dismissive of customers and their concerns, they are deceptive and claim that they call and text when they do not. They don't respond to repeated emails, and often let their phones go unanswered during business hours. Look elsewhere, they aren't anything like a good neighbor! __________________________ Update: I am updating my review (from 1 to 3 stars) to reflect what appears to be better standard assistance that I received from Kimberly today. I was notified (albeit 5 days later) that there had been a problem with my payment. I received nothing regarding this from State Farm or my bank prior to today at 1307, so. . .as I am working it was nice that I was able to pay again via text as I can't talk on the phone with them or the bank to figure out what this is about. Kimberly advised me that she took care of any fees or lapse, which is nice, as they have already raised my rates 2x this year despite no tickets or at fault accidents, and when I called at renewal I was advised that this is just due to the area? Humm. . ."

"I had a great experience working with this State Farm office. Kimberly was incredibly helpful — she answered all my questions clearly and guided me through my claim from start to finish. She made everything easy to understand and made the whole process smooth and stress-free. I really appreciate her professionalism and kindness — definitely recommend asking for Kimberly if you need assistance!"

"Great prices! Easy to get along with!"

"I transferred to this agent after my previous agent retired. I called the office several times but was unable to reach anyone, so I left a voicemail asking whether cancellation was an option or if I needed to wait until my 6-month policy term was over. I also inquired about the process of canceling my State Farm insurance, as my rate kept increasing and I had been offered a Liberty Mutual policy for $70 less per month. About 3–4 days later, I received a text message stating that my policy had been canceled. I never spoke to anyone directly, and this left me uninsured for several days. Unfortunately, during that exact time, I drove my car out of town for the first time in about six months. Thankfully, nothing happened, but it could have been awful if I had needed coverage and discovered I was uninsured based on a voicemail alone. Fortunately, Liberty Mutual was able to start a policy for me today, so I am no longer uninsured."

"I use Bryce Khors from state farm for everything and recommend him to everyone."

"Justin has been our agent for over 5 years and we've had great service. Jessica is a superhero of efficiency. Call with an issue and it's resolved almost immediately. They really go above and beyond for their clients, even to the point of dealing with difficult claims adjusters for you."

"Justin was very insightful and helpful, and really listened to my issues and helped me find the best solution. Very understanding and wants the best for his customers."

"Extraordinary customer service by Kimberly and Jessica! I had a few questions and concerns and they were resolved within a matter of minutes. I couldn’t be more happy with the service I received!"

"It is such a nice change to be greeted by such a cheerful person. Thank you for all your help!"

"Kimberly is always there when you need her!"

"Kimberly is so cheerful and kind. When I need anything, she is ready to help me out. I always feel well taken care of. State Farm does a great job of making all the parts of car, home, and life insurance easier to navigate. They hire people that make you feel like they truly care."

"Excellent insurance agent! Justin is very knowledgeable and his staff are top notch. Highly recommend this agency for all of your insurance needs."

"Thank you for the outstanding guidance in settling up my policies."

"Loved working with Kimberly! So efficient and attentive. She took great care of us."

"Just want to start off by saying the service I received from the day I got a quote to the purchase of my insurance policy was truly awesome. Conner truly made sure whatever I needed was handled and any questions I had were answered in depth. Went above and beyond to see if I needed anything else. Reassured me that they are available anytime I need. I was beyond pleased with pricing and my coverages. He made sure that everything in my coverage was what I needed and wanted and worked with me getting things added I never would have thought to. Truly thankful. Thank you Conner."

"Bryce was an amazing help!"

"Kimberly was so helpful & answered all my questions."

"Justin Hahn’s office is amazing. Natalie is so attentive and helpful. She makes everything so easy. Highly recommend this State Farm office!"

"Justin was so very helpful with my mom about changing insurance companies. He ended up saving her over $50 a month and he was genuinely one of the nicest people she has spoken to in a very long time. Definitely recommend this company they are amazing."

"Great people skills and very knowledgeable. I recommend anyone who is in the market for reasonably priced insurance contact him."

"I quoted multiple companies and none compared to the level of customer service or peace of mind I got from Connor at the Justin Hahn - State Farm office. Not only did he quote me a competitive price for a policy equal to what I had with another company, he walked me through the policies I was agreeing to step by step. I am glad I found the Justin Hahn State Farm office and was able to be connected to Connor!"

"Terrible Terrible. They lie and then lie again. I left once. Looks like I'm leaving again. People coming in have appointment and nobody there to except the appointment. Tell me on phone to bring tow receipt in they will cut me a check right there. I drive over there in the heat no air conditioning in my truck wasted my gas and time had to deal with heat it was brutal. Never again never again"

"Everytime I need to contact them I get very helpful employees who go out of their way to resolve my question or situation. Highly satisfied with this agency!"

"Don't have any business being a agent! No class!!!"

"Had him as my agent for a few years and was highly satisfied with him and his staff until about two years ago. One of his agents (Sean) handled switching my insurance on one vehicle that was unfortunately repossessed and had collision coverage to a replacement vehicle that I had downgraded to comprehensive. He failed to change the coverage and kept collision on it for roughly two months then told me I had said to leave it as collision, which I hadn't said. During this time the office relocated and I went there personally to see Sean after wrangling with him about the case...I could not find the office, nor could I reach anyone by phone to find where they were. I cancelled the policy and requested a refund of the difference of the collision v comprehensive for the past two months of the erroneous coverage. The policy was cancelled but I never received the refund, which I figured to be around $60. Fast forward to this past Monday (5/13/24). I received a call from Jessica (?) asking if I would consider coming back. I stated no because of what had happened with Sean (they would not refer the case to anyone else and Justin did not partake either). Now, Jessica is a very pleasant and light-hearted soul but when I kept mentioning Sean she kept laughing about the case and said he was no longer there. Well, he was gone, and so was my money. And I took it that she thought that was funny. Click."